At Lovelygale, we take great care in preparing and delivering your order with elegance and efficiency. Please review the following information regarding our shipping methods, timelines, and associated policies to ensure a seamless experience.

1. Processing Time

• All orders are processed within 1-3 business days (Monday through Friday, excluding public holidays) after payment confirmation.

• During promotional periods or sales, processing time may extend slightly. You will receive an email notification if any significant delays occur.

• Orders placed after 12:00 PM HKT will be processed on the next business day.

2. Shipping Methods & Carriers

We partner with reliable international carriers to deliver your orders. Available shipping options will be displayed at checkout based on your delivery address. Our primary carriers include:

• Standard Shipping: Economical delivery with tracking.

• Express Shipping: Expedited service with full tracking and shorter transit times.

• Premium Courier Service: For select destinations, offering priority handling and faster delivery.

All packages include tracking information. Once your order ships, you will receive a confirmation email with your tracking number and a direct link to monitor your delivery.

3. Shipping Destinations & Timelines

We ship worldwide from our fulfillment centers. Estimated delivery times begin once your order has been shipped (not from the date of purchase).

These are estimates only and do not include order processing time. Delivery may be affected by customs clearance, weather, or carrier delays beyond our control.

4. Shipping Costs

Shipping costs are calculated based on:

• Your delivery address

• The total weight and dimensions of your order

• The selected shipping method

Shipping fees will be clearly displayed at checkout before payment confirmation. We occasionally offer free standard shipping promotions on qualifying orders—details will be announced on our website and in promotional emails.

5. International Orders: Customs & Import Duties

• Customers outside our primary shipping region may be subject to customs duties, taxes, or import fees levied by the destination country.

• These charges are the sole responsibility of the recipient and are not included in the item price or shipping cost paid to Lovelygale.

• We cannot estimate these fees, as they vary by country and are determined by local authorities. For more information, please contact your local customs office.

• Please ensure your shipping address is accurate and complete to avoid delays or return of packages.

6. Order Tracking

Once your order ships, you will receive an email with tracking instructions. You may also track your order by:

1. Clicking the tracking link in your shipping confirmation email

2. Logging into your Lovelygale account and viewing "Order History"

3. Visiting the carrier's website directly and entering your tracking number

If your tracking information does not update for several days, this may be due to carrier scanning delays, especially during peak seasons.

7. Shipping Address Accuracy

• Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• If you need to correct your shipping address, contact us immediately at lovelygale01@outlook.com. We can only modify the address if the order has not yet been processed for shipping.

8. Lost, Stolen, or Damaged Packages

• Lost Packages: If your tracking shows delivered but you have not received your package, please first check with household members, neighbors, or your local post office. If the package remains missing, contact us within 14 days of the marked delivery date, and we will assist in filing a claim with the carrier.

• Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at lovelygale01@outlook.com with photos of the damaged item and packaging. We will arrange a replacement or refund as appropriate.

9. Order Delays

While we make every effort to deliver within estimated timeframes, delays may occasionally occur due to:

• Customs clearance procedures

• Weather or natural disasters

• Carrier operational issues

• Public holidays or peak shipping seasons

We appreciate your patience and understanding in such circumstances. For urgent concerns about delayed orders, please contact our customer service team.

10. Contact Us

If you have any questions about shipping, tracking, or delivery, our team is here to assist:

Email: lovelygale01@outlook.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (HKT)

Thank you for choosing Lovelygale. We are honored to deliver our carefully crafted pieces to your doorstep.

Warmly,
The Lovelygale Team